Frequently Asked Questions
Everything you need to know about your Faithfull The Brand order.
What is your return policy?
We offer returns for a refund or store credit on all full-priced items within 14 days of delivery, provided the garments are unworn with original tags attached.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes vary by region and will be calculated at checkout.
How do I care for my Faithfull garments?
Most of our pieces are handmade using delicate fabrics. We recommend a cold hand wash and drying flat in the shade to maintain the integrity of the print and fabric.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.
Are your products ethically made?
Faithfull The Brand is committed to ethical production. All our pieces are designed in Australia and handmade in Bali, Indonesia, by local artisans under fair working conditions.